Autopilot issue on device set up "Identifying"

@Aran Billen, Thanks for posting in Q&A. From the information you provided, it seems the devices are stuck or having issue when apply security policy. To check this, you can collect Windows Autopilot MDM logs and analyze DeviceManagement-Enterprise-Diagnostic-Provider Event log to see if any related error can be found.

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/understand-troubleshoot-esp

For such log analysis issue, you can open case to troubleshoot the issue.

https://learn.microsoft.com/en-us/mem/get-support

Hope the above information can help.

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Yesterday there was complains in Facebook Intune group that Autopilot was stuck. Maybe this was general public problem you had. How about today?

We're you able to locate the issue. Im having the same issue out of nowhere it seems.

I found today the solution and maybe it's still helpful for you:

• Through more or less luck I found out that Intune is stuck on 2FA for the user to whom the device is enrolled to: It's like a not seeable or recognizable 2FA request - neither the user nor someone else can see it
• Press Alt + Ctrl + Entf and log the user out
• Log the user in again
• Suddenly there is PopUp to sign in the user - sign the user in
• You get 2FA request defined for the user - provide it
• Then the device continues and is finished in 5 minutes

Definitely a Microsoft problem