Cant remove work or school account from personal PC

Question

Cant remove work or school account from personal PC

Redistro 246

recently left an organization and my ID there was disabled. When employed there, I used my personal PC for work as well as my own stuff. Now I get frequent requests to log in to my Work or School Account. How do I remove the Work account from my personal PC?

I have tried this on the Email and Account Settings page but when I click Manage, a web page opens and wants me to sign in to the work account, which I cannot do any longer.

How can I get rid of this account from my PC?

I tried this command

dsregcmd.exe /debug /leave

Didnt work either

Adeniyi Kareem-Komolafe 0 Reputation points

2023-12-22T09:01:33.5533333+00:00

thank you, this was helpful
MG 60 Reputation points

2024-09-05T06:04:18.85+00:00

I had this same problem. Windows 11 Pro version 23H2.

I was able to fix it by downloading this file:

https://download.microsoft.com/download/8/e/f/8ef13ae0-6aa8-48a2-8697-5b1711134730/WPJCleanUp.zip

I extracted the contents of WPJCleanUp.zip.

I went in to the folder called v2004 and RIGHT-clicked on the file called "CleanupWPJ_X86.exe" and then left-click on "Run as Administrator".
I don't know what this file does specifically, but it definitely got rid of the unwanted and otherwise un-removeable Work or School Account from my personal laptop.
Iradw 25 Reputation points

2024-09-05T15:44:05.0366667+00:00

I was successful finding the account under Settings>Accounts>Access Work or School on my Win 11 Pro system. I selected "disconnect" and restarted. Too easy! But no, this did not resolve my issue. The workplace OneDrive location still shows up when I save a new 365 file. I've tried most of the other suggestions in this thread and nothing has removed the workplace OneDrive location from my list of possible "save file" locations. Attempting to save to that location does not work as I am not logged into that account and cannot log into that account. I observe that rebuilding "clean" is the default last resort. This certainly worked with a personal laptop.

It is a bit frustrating that there seems to be no consistent and reliable way to remove a work or school join from a personal PC. I did figure out how to change the default save location to my personal OneDrive folder, so I guess it's out of sight and thus, out of mind.
JeremyAllen-9281 40 Reputation points

2024-09-17T23:10:59.89+00:00

The "CleanupWPJ_X86.exe" worked perfectly, this is a cleanup tool to remove old work accounts that get stuck.

Here is where you can download the file:

https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state#method2
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Artur Babii 0 Reputation points

2024-12-28T09:26:35.8633333+00:00

Settings>Accounts>Access Work or School on my Win 11 Pro system. I selected "disconnect" and restarted. For me that works just perferct, thanks
John Fulton Jr 0 Reputation points

2025-06-16T17:36:41.12+00:00

This cleanup tool worked great for me, I had a similar issue with a previous employer. Never had an option to "Disconnect" only said "Manage"
Dolores O 0 Reputation points

2025-06-26T14:24:49.2833333+00:00

MG's post helped. It cleared all the accounts I don't use as well as my work account.

THANK YOU!

6 answers

Your answer

Adeniyi Kareem-Komolafe 0 Reputation points

2023-12-22T09:01:33.5533333+00:00

thank you, this was helpful
MG 60 Reputation points

2024-09-05T06:04:18.85+00:00

I had this same problem. Windows 11 Pro version 23H2.

I was able to fix it by downloading this file:

https://download.microsoft.com/download/8/e/f/8ef13ae0-6aa8-48a2-8697-5b1711134730/WPJCleanUp.zip

I extracted the contents of WPJCleanUp.zip.

I went in to the folder called v2004 and RIGHT-clicked on the file called "CleanupWPJ_X86.exe" and then left-click on "Run as Administrator".
I don't know what this file does specifically, but it definitely got rid of the unwanted and otherwise un-removeable Work or School Account from my personal laptop.
Iradw 25 Reputation points

2024-09-05T15:44:05.0366667+00:00

I was successful finding the account under Settings>Accounts>Access Work or School on my Win 11 Pro system. I selected "disconnect" and restarted. Too easy! But no, this did not resolve my issue. The workplace OneDrive location still shows up when I save a new 365 file. I've tried most of the other suggestions in this thread and nothing has removed the workplace OneDrive location from my list of possible "save file" locations. Attempting to save to that location does not work as I am not logged into that account and cannot log into that account. I observe that rebuilding "clean" is the default last resort. This certainly worked with a personal laptop.

It is a bit frustrating that there seems to be no consistent and reliable way to remove a work or school join from a personal PC. I did figure out how to change the default save location to my personal OneDrive folder, so I guess it's out of sight and thus, out of mind.
JeremyAllen-9281 40 Reputation points

2024-09-17T23:10:59.89+00:00

The "CleanupWPJ_X86.exe" worked perfectly, this is a cleanup tool to remove old work accounts that get stuck.

Here is where you can download the file:

https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state#method2
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Artur Babii 0 Reputation points

2024-12-28T09:26:35.8633333+00:00

Settings>Accounts>Access Work or School on my Win 11 Pro system. I selected "disconnect" and restarted. For me that works just perferct, thanks
John Fulton Jr 0 Reputation points

2025-06-16T17:36:41.12+00:00

This cleanup tool worked great for me, I had a similar issue with a previous employer. Never had an option to "Disconnect" only said "Manage"
Dolores O 0 Reputation points

2025-06-26T14:24:49.2833333+00:00

MG's post helped. It cleared all the accounts I don't use as well as my work account.

THANK YOU!

Answer 1

Konstantinos Passadis 19,701 MVP

Hello @Redistro !

i can understand that you need to remove the Work Account from your personal PC since you left an organization

Allow me to make proposals and if you have already done them please let me know

i suppose most of them maybe already done

FIrst of all logout from any Outlook , Word or other apps you may have been using

Remove the credentials from Control Panel - Credential Manager - WIndows Credentials

From the Accounts Option select Access Work account and Disconnect ( i guess you tried but i have to ask !)

If nothing works try this but first take a backup of the registry

Navigate to the following registry key:

HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

Under the StoredIdentities key, you should find the Work or School account that you want to remove. Right-click on the account and select Delete.

Restart your computer for the changes to take effect.

Waiting your feedback!

I hope this helps!

Kindly mark the answer as Accepted and Upvote in case it helped!

Regards

Redistro 246 Reputation points

2023-05-18T19:52:37.54+00:00

StoredIdentities is empty
Russell Dowling 5 Reputation points

2023-11-04T17:00:57.7866667+00:00

I've looked in there with Regedit to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities I see 4 identities as "entries" but nothing resembling the work account. 3 are hex entires with AuthHistory. one of these entries has SPOCookieCache.

Answer 2

Amy Kline 85

To remove a work or school account from your personal PC, you can follow these steps:

Open the "Settings" app on your PC. You can do this by clicking on the Start menu and selecting the "Settings" gear icon.

In the Settings window, click on the "Accounts" option.

On the left-hand side, select the "Access work or school" category.

In the right-hand pane, you should see the work or school account that you want to remove. Click on the account to select it.

Once the account is selected, click on the "Disconnect" button. This will initiate the process of removing the account from your PC.

You may be prompted to confirm the removal of the account. If so, click on the "Yes" or "Remove" button to proceed.

Windows will now remove the work or school account from your PC, along with any associated data or settings.

If the above method doesn't work for you or if you encounter any issues, you can try the following alternative solution:

Press the Windows key + R on your keyboard to open the Run dialog box.

Type "control panel" (without quotes) and press Enter to open the Control Panel.

In the Control Panel, set the view to "Category" and click on the "User Accounts" option.

Under the "User Accounts" category, click on the "Credential Manager" option.

In the Credential Manager window, you should see a list of saved credentials. Look for any entries related to your work or school account.

Click on the entry associated with your work or school account, and then click on the "Remove" button.

Confirm the removal of the credential if prompted.

By following these steps, you should be able to remove the work or school account from your personal PC successfully.

Ronald Flanagan 5 Reputation points

2023-10-08T01:36:27.3633333+00:00

I tried many different recommendations with no success until I found this one. It worked and my stubborn problem is now solved.

Thank you.
Russell Dowling 5 Reputation points

2023-11-04T16:55:20.19+00:00

The account doesn't show up in "ACCESS WORK OR SCHOOL" VIA SETTINGS, NOR does the account show up in "Manage credentials" via windows credntials or web credentials. The obsolete work account apears in all Office apps (365, and Visio).
Iradw 25 Reputation points

2023-11-26T21:10:00.13+00:00

This has been vexing me for months. After leaving my previous employer I was still being prompted to save files to their org when using OneDrive. Your instructions finally resolved the issue. Many thanks.
Aaron Hope, MPH, MsDa 0 Reputation points

2024-04-04T16:20:53.9733333+00:00

Thank you for the easy solution. I was banging my head into the wall on trying to manage the account.
ym03chan@connect.hku.hk 0 Reputation points

2024-09-17T07:11:11.15+00:00

Thanks! For those who can't find the "Access work or school" option, simply search in settings.
Ronald Flanagan 5 Reputation points

2025-06-17T03:48:32.4133333+00:00

That worked, Thanks
Deirdre DeVille 0 Reputation points

2025-09-05T19:09:26.19+00:00

THANK YOU! Perfect solution, so appreciate you taking the time to share this!
David and Ngaire Neate 20 Reputation points

2025-10-01T23:22:01.1+00:00

I had a similar issue and found no solutions that were proposed worked for us. Just tried the Windows + R solution and was able to get into Credential Manager and remove the redundant work email address that kept coming up whenever I signed on. Hope it has now resolved the issue. Will close and reopen the computer and see! But no. Closed and reponed, and still the bally work email pops up first when I log in. It's been 4 years since I left that job!!! How can it be so hard to effect this change?
bmwinatl Tron 0 Reputation points

2026-04-13T16:33:44.46+00:00

Thanks, worked for me, I had to repeat the process, but it worked.

Answer 3

Kapil Arya 38,361 Volunteer Moderator

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-cant-remove-work-or-school-account-from-windows-11

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Russell Dowling 5 Reputation points

2023-11-04T17:04:36.14+00:00

windows 10 still. but ive tried that that same suggestion - can't delete something that you don't see.

Answer 4

Redistro 246

Finally fixed it with Wades thread

https://answers.microsoft.com/en-us/windows/forum/all/removing-work-or-school-account-when-this-pc-isnt/b935af05-b76a-4be2-8301-c81a0644cbbb

0 comments

Answer 5

Jukka Inkeri 0

Maybe this help: https://answers.microsoft.com/en-us/windows/forum/all/removing-work-or-school-account-when-this-pc-isnt/b935af05-b76a-4be2-8301-c81a0644cbbb But after I removed from register node under

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\WorkplaceJoin\TenantInfo

values which include old Work Account, then dsregcmd.exe /status was clean. No extra work accounts. Setup => Accounts didn't show that work account. Also Control Panel - Credential Manager - WIndows Credentials not included ... or didn't see it.

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