Cant remove work or school account from personal PC

Redistro 246

recently left an organization and my ID there was disabled. When employed there, I used my personal PC for work as well as my own stuff. Now I get frequent requests to log in to my Work or School Account. How do I remove the Work account from my personal PC?

I have tried this on the Email and Account Settings page but when I click Manage, a web page opens and wants me to sign in to the work account, which I cannot do any longer.

How can I get rid of this account from my PC?

I tried this command

dsregcmd.exe /debug /leave

Didnt work either

Adeniyi Kareem-Komolafe 0 Reputation points

2023-12-22T09:01:33.5533333+00:00

thank you, this was helpful
MG 60 Reputation points

2024-09-05T06:04:18.85+00:00

I had this same problem. Windows 11 Pro version 23H2.

I was able to fix it by downloading this file:

https://download.microsoft.com/download/8/e/f/8ef13ae0-6aa8-48a2-8697-5b1711134730/WPJCleanUp.zip

I extracted the contents of WPJCleanUp.zip.

I went in to the folder called v2004 and RIGHT-clicked on the file called "CleanupWPJ_X86.exe" and then left-click on "Run as Administrator".
I don't know what this file does specifically, but it definitely got rid of the unwanted and otherwise un-removeable Work or School Account from my personal laptop.
Iradw 25 Reputation points

2024-09-05T15:44:05.0366667+00:00

I was successful finding the account under Settings>Accounts>Access Work or School on my Win 11 Pro system. I selected "disconnect" and restarted. Too easy! But no, this did not resolve my issue. The workplace OneDrive location still shows up when I save a new 365 file. I've tried most of the other suggestions in this thread and nothing has removed the workplace OneDrive location from my list of possible "save file" locations. Attempting to save to that location does not work as I am not logged into that account and cannot log into that account. I observe that rebuilding "clean" is the default last resort. This certainly worked with a personal laptop.

It is a bit frustrating that there seems to be no consistent and reliable way to remove a work or school join from a personal PC. I did figure out how to change the default save location to my personal OneDrive folder, so I guess it's out of sight and thus, out of mind.
JeremyAllen-9281 40 Reputation points

2024-09-17T23:10:59.89+00:00

The "CleanupWPJ_X86.exe" worked perfectly, this is a cleanup tool to remove old work accounts that get stuck.

Here is where you can download the file:

https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state#method2
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Artur Babii 0 Reputation points

2024-12-28T09:26:35.8633333+00:00

Settings>Accounts>Access Work or School on my Win 11 Pro system. I selected "disconnect" and restarted. For me that works just perferct, thanks
John Fulton Jr 0 Reputation points

2025-06-16T17:36:41.12+00:00

This cleanup tool worked great for me, I had a similar issue with a previous employer. Never had an option to "Disconnect" only said "Manage"
Dolores O 0 Reputation points

2025-06-26T14:24:49.2833333+00:00

MG's post helped. It cleared all the accounts I don't use as well as my work account.

THANK YOU!

6 answers

Konstantinos Passadis 19,701 Reputation points MVP

2023-05-18T19:38:23.03+00:00
Hello @Redistro !

i can understand that you need to remove the Work Account from your personal PC since you left an organization

Allow me to make proposals and if you have already done them please let me know

i suppose most of them maybe already done

FIrst of all logout from any Outlook , Word or other apps you may have been using

Remove the credentials from Control Panel - Credential Manager - WIndows Credentials

From the Accounts Option select Access Work account and Disconnect ( i guess you tried but i have to ask !)

If nothing works try this but first take a backup of the registry

Navigate to the following registry key:
1. HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
Under the StoredIdentities key, you should find the Work or School account that you want to remove. Right-click on the account and select Delete.
1. Restart your computer for the changes to take effect.
Waiting your feedback!

I hope this helps!

Kindly mark the answer as Accepted and Upvote in case it helped!

Regards
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Redistro 246 Reputation points

2023-05-18T19:52:37.54+00:00

StoredIdentities is empty

Russell Dowling 5 Reputation points

2023-11-04T17:00:57.7866667+00:00

I've looked in there with Regedit to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities I see 4 identities as "entries" but nothing resembling the work account. 3 are hex entires with AuthHistory. one of these entries has SPOCookieCache.
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Cant remove work or school account from personal PC

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