Lenovo Laptop camera randomly stops working on Teams calls

Question

Lenovo Laptop camera randomly stops working on Teams calls

Joseph St. Louis 95

We have several models of Lenovo Business Laptops (P, L, and T Series) with webcams that keep randomly disconnecting and become unavailable during Teams calls. Is anyone else having this issue? We've tried completely uninstalling and reinstalling the webcams including forcefully removing drivers. We've tried firmware updates, windows updates and different drivers as well.

Kotter, Daniel A. 0 Reputation points

2023-03-08T01:38:35.3333333+00:00

I am having the same issue with our T Series laptops as well.
Nate 15 Reputation points

2023-03-23T15:36:32.1733333+00:00

We are also having this issue with multiple laptops.

Has anyone found anything?
Debbie Floyd 0 Reputation points

2023-03-29T15:33:39.44+00:00

We have several Lenovo laptops that are having this issue as well. We have done all of the same troubleshooting steps with no resolution. Any help would be appreciated.
Arjan Smit 0 Reputation points

2023-04-03T08:47:26.77+00:00

Using a T16 and also have this problem.
Steve Hamrick 0 Reputation points

2023-04-03T14:45:49.83+00:00

I would add the E series to this list as well
John Sieber 21 Reputation points

2023-04-04T21:58:34.5766667+00:00

Also running into this issue with a brand new X1 Nano Gen2. We have tried firmware updates, windows updates, updating Teams, completing a fresh install of Teams, and the suggested registry change related to FrameServer mode. The issue does not seem to happen when using Teams on the Web.
Zirath, Petter 0 Reputation points

2023-04-06T08:25:32.5033333+00:00

We have them same problems with our Lenovo Thinkpad X1. We have done all of the troubleshooting that is mentione in this thread. I would really appreciate any solution!
Roelof Loots 0 Reputation points

2023-04-06T13:38:18.7+00:00

Same here with multiple devices T14s Gen2/3 as well as T14 Gen2/3 AMD
jackofCMBIT 0 Reputation points

2023-04-12T19:38:51.08+00:00

We are also having this issue with T and X series laptops. The temporary fix has been to "reset" the built in Windows Camera app - in Settings -> Apps -> Camera -> Advanced Settings -> Reset

Then, in Teams, have the user turn off their camera, leave the meeting, and rejoin. In most cases, this has resolved the issue, for some, the issue has returned after a few days/weeks/hours, depending on the person. Would be great to have a long term fix though!
Gary Vu 5 Reputation points

2023-04-13T15:11:24.8166667+00:00

Microsoft just announced a fix. According to their M365 Service Health portal: Current status: Upon further inspection, we've determined that a code change is no longer needed as we’ve collaborated with the third-party partner on a new driver update that includes a fix for this issue. The new driver version 2.3.15.3 is available as a manual download for expedited remediation from the link provided in the More Info section of this communication. We’re integrating this driver update in our next Windows update that is expected to be released in mid-May 2023. Scope of impact: This issue may affect approximately one percent of users who are operating a Lenovo device that’s utilizing the internal camera and using 720p HD resolution in Microsoft Teams meeting. Start time: Thursday, February 16, 2023, 3:00 AM (8:00 AM UTC) Estimated time to resolve: We expect the driver update that includes the fix for this issue (2.3.15.3) to be included in our next Windows update scheduled for release in mid-May 2023. Root cause: A recent external driver update version 2.3.15.2 has caused an increase in restart failures occurring for cameras built-in to Lenovo devices which is resulting in a black preview screen being shown during Microsoft Teams meetings and calls.
Omeragic, Emir 10 Reputation points

2023-04-26T22:44:49.5833333+00:00

E14/E15 Gen2 and Gen3 have the same problem
Omeragic, Emir 10 Reputation points

2023-04-26T22:46:08.3066667+00:00

BTW this problem never happens on Zoom
Patrick Leavy - Virtual FD 41 Reputation points

2023-08-18T14:03:52.1633333+00:00

Same issue with a Lenovo E14 gen 3. It only happens with the Team desktop app, not with the browser version.

Everything is updated to latest versions: Teams, BIOS, drivers. Very frustrating.
John Sieber 21 Reputation points

2023-08-18T18:15:31.15+00:00

@Patrick Leavy - Virtual FD The following Lenovo driver patch resolved this issue for us. https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t14s-gen-3-type-21cq-21cr/downloads/ds555195-lenovo-view-driver-for-windows-11-version-21h2-or-later-10-version-20h2-or-later-thinkpad-x1-carbon-gen-10-x1-yoga-gen-7
Robert Ditusa 1 Reputation point

2025-01-24T14:01:53.93+00:00

Has anyone got this working? We are having multiple users having this issue.
Gilmore, Doug 0 Reputation points

2025-03-07T19:52:06.3066667+00:00

we are having the same isesue with a bunch of new p14s machines, i really hope they figure this out soon or the next group of laptops will not be lenovo.
Christoffer Klarskov Jakobsen 0 Reputation points

2025-04-23T18:43:45.63+00:00

We too are seeing this issue on Lenovo T14 gen3 :(

3 answers

Your answer

Kotter, Daniel A. 0 Reputation points

2023-03-08T01:38:35.3333333+00:00

I am having the same issue with our T Series laptops as well.
Nate 15 Reputation points

2023-03-23T15:36:32.1733333+00:00

We are also having this issue with multiple laptops.

Has anyone found anything?
Debbie Floyd 0 Reputation points

2023-03-29T15:33:39.44+00:00

We have several Lenovo laptops that are having this issue as well. We have done all of the same troubleshooting steps with no resolution. Any help would be appreciated.
Arjan Smit 0 Reputation points

2023-04-03T08:47:26.77+00:00

Using a T16 and also have this problem.
Steve Hamrick 0 Reputation points

2023-04-03T14:45:49.83+00:00

I would add the E series to this list as well
John Sieber 21 Reputation points

2023-04-04T21:58:34.5766667+00:00

Also running into this issue with a brand new X1 Nano Gen2. We have tried firmware updates, windows updates, updating Teams, completing a fresh install of Teams, and the suggested registry change related to FrameServer mode. The issue does not seem to happen when using Teams on the Web.
Zirath, Petter 0 Reputation points

2023-04-06T08:25:32.5033333+00:00

We have them same problems with our Lenovo Thinkpad X1. We have done all of the troubleshooting that is mentione in this thread. I would really appreciate any solution!
Roelof Loots 0 Reputation points

2023-04-06T13:38:18.7+00:00

Same here with multiple devices T14s Gen2/3 as well as T14 Gen2/3 AMD
jackofCMBIT 0 Reputation points

2023-04-12T19:38:51.08+00:00

We are also having this issue with T and X series laptops. The temporary fix has been to "reset" the built in Windows Camera app - in Settings -> Apps -> Camera -> Advanced Settings -> Reset

Then, in Teams, have the user turn off their camera, leave the meeting, and rejoin. In most cases, this has resolved the issue, for some, the issue has returned after a few days/weeks/hours, depending on the person. Would be great to have a long term fix though!
Gary Vu 5 Reputation points

2023-04-13T15:11:24.8166667+00:00

Microsoft just announced a fix. According to their M365 Service Health portal: Current status: Upon further inspection, we've determined that a code change is no longer needed as we’ve collaborated with the third-party partner on a new driver update that includes a fix for this issue. The new driver version 2.3.15.3 is available as a manual download for expedited remediation from the link provided in the More Info section of this communication. We’re integrating this driver update in our next Windows update that is expected to be released in mid-May 2023. Scope of impact: This issue may affect approximately one percent of users who are operating a Lenovo device that’s utilizing the internal camera and using 720p HD resolution in Microsoft Teams meeting. Start time: Thursday, February 16, 2023, 3:00 AM (8:00 AM UTC) Estimated time to resolve: We expect the driver update that includes the fix for this issue (2.3.15.3) to be included in our next Windows update scheduled for release in mid-May 2023. Root cause: A recent external driver update version 2.3.15.2 has caused an increase in restart failures occurring for cameras built-in to Lenovo devices which is resulting in a black preview screen being shown during Microsoft Teams meetings and calls.
Omeragic, Emir 10 Reputation points

2023-04-26T22:44:49.5833333+00:00

E14/E15 Gen2 and Gen3 have the same problem
Omeragic, Emir 10 Reputation points

2023-04-26T22:46:08.3066667+00:00

BTW this problem never happens on Zoom
Patrick Leavy - Virtual FD 41 Reputation points

2023-08-18T14:03:52.1633333+00:00

Same issue with a Lenovo E14 gen 3. It only happens with the Team desktop app, not with the browser version.

Everything is updated to latest versions: Teams, BIOS, drivers. Very frustrating.
John Sieber 21 Reputation points

2023-08-18T18:15:31.15+00:00

@Patrick Leavy - Virtual FD The following Lenovo driver patch resolved this issue for us. https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t14s-gen-3-type-21cq-21cr/downloads/ds555195-lenovo-view-driver-for-windows-11-version-21h2-or-later-10-version-20h2-or-later-thinkpad-x1-carbon-gen-10-x1-yoga-gen-7
Robert Ditusa 1 Reputation point

2025-01-24T14:01:53.93+00:00

Has anyone got this working? We are having multiple users having this issue.
Gilmore, Doug 0 Reputation points

2025-03-07T19:52:06.3066667+00:00

we are having the same isesue with a bunch of new p14s machines, i really hope they figure this out soon or the next group of laptops will not be lenovo.
Christoffer Klarskov Jakobsen 0 Reputation points

2025-04-23T18:43:45.63+00:00

We too are seeing this issue on Lenovo T14 gen3 :(

Answer 1

Hi @Joseph St. Louis,

Do you mean the built-in webcam is not working?

Does this issue also occur on Teams on the web?

If possible please consider creating a service request to contact support via Microsoft 365 admin center>Support>New service request, as to further investigate this issue we may need to collect logs for analysis.

Thanks for your understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Not sure if you found a solution for this, I uninstalled the device in Device Manager, scanned for hardware changes and used a different driver. looking at the date an old one but still available. it could be just the way its interpreted by Win10.

I am using a Lenovo Thinkpad L14.

The driver direct from Lenovo is this

Driver Provider: Microsoft

Driver Date: 21/06/2006

Driver Version 10.0.19041.1741

Digital Signer: Microsoft Windows

The filename I pulled down was n2tdc01w.zip

Link below

https://pcsupport.lenovo.com/gb/en/products/laptops-and-netbooks/thinkpad-l-series-laptops/thinkpad-l14-type-20u1-20u2/downloads/ds549519-integrated-hybrid-camera-firmware-for-realtek-cameras-for-windows-10-version-1709-or-later-thinkpad?category=Camera%20and%20Card%20Reader

User's image

Answer 3

Rob-6512 0

Check for system updates in Lenovo vantage and do all optional updates in windows update. We no longer have this issue. It was a big problem but stopped happening for us.

Share via

Lenovo Laptop camera randomly stops working on Teams calls

3 answers

Your answer