Can't add work profile in Microsoft Intune Company Portal (Google Pixel 7)

Question

Can't add work profile in Microsoft Intune Company Portal (Google Pixel 7)

Mani A 30

Cannot able to add the device Google pixel 7 it's a brand new device personal device but while i was configuring the company portal app it was showing the same error. Even though uninstalled and reinstalled multiple times still showing the same error.

Rishikesh Pharate 15 Reputation points

2023-10-07T17:36:45.6833333+00:00
If you encounter the error messages:

"Unable to create a work profile - We were unable to set up your work profile. If the problem persists, contact your support person because your device might not support work profile creation."

OR

"Can't set up profile - Couldn't set up your work profile. Contact your IT department or try again later."

First, ensure that your mobile storage has 6-8 GB of free space. If not, clear some data to free up 6-8 GB of space, then uninstall the Intune Company Portal app and reinstall it. This should resolve the issue.
Denis Bonilla 0 Reputation points

2023-11-22T16:37:38.6133333+00:00

Hi All..

I am having same issue with MOTO version 12, and Samsung .. on iphone ios is wroking as spected
Raquel Costa 0 Reputation points

2024-03-22T19:19:03.16+00:00

Hi! I have a brand new Samsung GalaxyS24+ and am getting said error. I have plenty free storage. What other causes could there be?
Raquel Costa 0 Reputation points

2024-03-22T19:20:34.59+00:00

Same happens on S24+ on android 14 and its not a matter of storage
Samm Mhiel Burgos 0 Reputation points

2024-04-12T06:09:25.5866667+00:00

same my OPPO Reno 6 phone
G.V. Radhakishan 0 Reputation points

2024-09-12T13:33:42.8566667+00:00

I faced similar issue of not creating work profile and device enrollment issue in One plus (android-13) device. It got resolved after deleting some stuff. Before deleting, i have storage space of 8 GB available. so i deleted 4 GB data. Issue resolved and device got enrolled.
Chandrashekhar11 0 Reputation points

2026-06-15T12:03:26.3466667+00:00

Dear team kindly resolve
Chandrashekhar11 0 Reputation points

2026-06-15T12:04:22.6933333+00:00

Dear team kindly resolve this issue urgent
Chandrashekhar11 0 Reputation points

2026-06-15T12:06:40.2766667+00:00

Dear team kindly resolve this problem mention below

Can't add work profile

A work profile can't be added to this V2238. If you have questions, contact your IT admin.

Answer accepted by question author

Crystal-MSFT 54,316 Microsoft External Staff

@A, Mani, Thanks for posting in Q&A. From your description, I know we are failed to add work profile on Google pixel 7 when enroll the device into Intune using BYOD method. If there's any misunderstanding, feel free to let us know.

Here I have some suggestions you can try to see if it can fix the issue:

Method 1: Check if any work profile existing on this device. Remove it and try again:

1.Go to Settings->Passwords & Accounts

2.Find Work Tab

3.Remove Work Profile and enroll again.

Method 2: Use adb tool to see if any profile existing and delete it.

1, Use adb tool to list the account situation on your phone:

adb shell pm list users

https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

Method 3: Reset the device if possible. Then do the re-enroll.

Hope the above suggestions can help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Mani A 30 Reputation points

2023-02-09T10:12:12.9566667+00:00

I have configured my Intune profile with older device, and it was sold out I forget to Remove the work profile so I raise a request to delete my older device I think maybe it would be a problem, so the older device was deleted and when I try to configure the CP app on my brand-new device still it was showing the same error. I have uninstalled and reinstalled and try it no more improvements.
Crystal-MSFT 54,316 Reputation points Microsoft External Staff

2023-02-10T01:39:35.8466667+00:00

@A, Mani, Thanks for your reply. For the new device, it we factory reset the device, will the issue still persists.

However, if the issue still persists, the issue is strange. I think it needs to do log analysis to see if more finding can be found. Please open case to help on it. Here is a link with the steps to open case for your reference:

https://learn.microsoft.com/en-us/mem/get-support
Prabhu 0 Reputation points

2023-12-07T19:14:15.05+00:00

Reinstalling Intune along with related work softwares fixed my issue
Laurentiu Tarau 0 Reputation points

2024-02-22T13:13:30.82+00:00

Method 1: Check if any work profile existing on this device. Remove it and try again: 1.Go to Settings->Passwords & Accounts 2.Find Work Tab 3.Remove Work Profile and enroll again. This worked for me. Many thanks
Syed Hussaini 0 Reputation points

2024-08-15T19:03:18.4233333+00:00

Thanks, this worked. Off course there are additional steps to list and then delete the profile.

adb shell pm list users

UserInfo{0:Owner:13} running

UserInfo{10:Guest:10}

Here, 0 is the primary user (owner) and 10 is the guest user. You cannot delete the primary user (User ID 0), but you can delete other users.

adb shell pm remove-user <user_id>

adb shell pm remove-user 10
G.V. Radhakishan 0 Reputation points

2024-09-12T13:35:07.95+00:00

above solution not working. After deleting stuff issue got resolved

2 additional answers

Your answer

Rishikesh Pharate 15 Reputation points

2023-10-07T17:36:45.6833333+00:00

If you encounter the error messages:

"Unable to create a work profile - We were unable to set up your work profile. If the problem persists, contact your support person because your device might not support work profile creation."

OR

"Can't set up profile - Couldn't set up your work profile. Contact your IT department or try again later."

First, ensure that your mobile storage has 6-8 GB of free space. If not, clear some data to free up 6-8 GB of space, then uninstall the Intune Company Portal app and reinstall it. This should resolve the issue.
Denis Bonilla 0 Reputation points

2023-11-22T16:37:38.6133333+00:00

Hi All..

I am having same issue with MOTO version 12, and Samsung .. on iphone ios is wroking as spected
Raquel Costa 0 Reputation points

2024-03-22T19:19:03.16+00:00

Hi! I have a brand new Samsung GalaxyS24+ and am getting said error. I have plenty free storage. What other causes could there be?
Raquel Costa 0 Reputation points

2024-03-22T19:20:34.59+00:00

Same happens on S24+ on android 14 and its not a matter of storage
Samm Mhiel Burgos 0 Reputation points

2024-04-12T06:09:25.5866667+00:00

same my OPPO Reno 6 phone
G.V. Radhakishan 0 Reputation points

2024-09-12T13:33:42.8566667+00:00

I faced similar issue of not creating work profile and device enrollment issue in One plus (android-13) device. It got resolved after deleting some stuff. Before deleting, i have storage space of 8 GB available. so i deleted 4 GB data. Issue resolved and device got enrolled.
Chandrashekhar11 0 Reputation points

2026-06-15T12:03:26.3466667+00:00

Dear team kindly resolve
Chandrashekhar11 0 Reputation points

2026-06-15T12:04:22.6933333+00:00

Dear team kindly resolve this issue urgent
Chandrashekhar11 0 Reputation points

2026-06-15T12:06:40.2766667+00:00

Dear team kindly resolve this problem mention below

Can't add work profile

A work profile can't be added to this V2238. If you have questions, contact your IT admin.
Mani A 30 Reputation points

2023-02-09T10:12:12.9566667+00:00

I have configured my Intune profile with older device, and it was sold out I forget to Remove the work profile so I raise a request to delete my older device I think maybe it would be a problem, so the older device was deleted and when I try to configure the CP app on my brand-new device still it was showing the same error. I have uninstalled and reinstalled and try it no more improvements.
Crystal-MSFT 54,316 Reputation points Microsoft External Staff

2023-02-10T01:39:35.8466667+00:00

@A, Mani, Thanks for your reply. For the new device, it we factory reset the device, will the issue still persists.

However, if the issue still persists, the issue is strange. I think it needs to do log analysis to see if more finding can be found. Please open case to help on it. Here is a link with the steps to open case for your reference:

https://learn.microsoft.com/en-us/mem/get-support
Prabhu 0 Reputation points

2023-12-07T19:14:15.05+00:00

Reinstalling Intune along with related work softwares fixed my issue
Laurentiu Tarau 0 Reputation points

2024-02-22T13:13:30.82+00:00

Method 1: Check if any work profile existing on this device. Remove it and try again: 1.Go to Settings->Passwords & Accounts 2.Find Work Tab 3.Remove Work Profile and enroll again. This worked for me. Many thanks
Syed Hussaini 0 Reputation points

2024-08-15T19:03:18.4233333+00:00

Thanks, this worked. Off course there are additional steps to list and then delete the profile.

adb shell pm list users

UserInfo{0:Owner:13} running

UserInfo{10:Guest:10}

Here, 0 is the primary user (owner) and 10 is the guest user. You cannot delete the primary user (User ID 0), but you can delete other users.

adb shell pm remove-user <user_id>

adb shell pm remove-user 10
G.V. Radhakishan 0 Reputation points

2024-09-12T13:35:07.95+00:00

above solution not working. After deleting stuff issue got resolved

Answer 1

If you encounter the error messages:

"Unable to create a work profile - We were unable to set up your work profile. If the problem persists, contact your support person because your device might not support work profile creation."

OR

"Can't set up profile - Couldn't set up your work profile. Contact your IT department or try again later."

First, ensure that your mobile storage has 6-8 GB of free space. If not, clear some data to free up 6-8 GB of space, then uninstall the Intune Company Portal app and reinstall it. This should resolve the issue.

IMG_20231007_230507.jpg IMG_20231007_230521.jpg

Answer 2

Rahul Jindal 11,641

What is the error?

Mani A 30 Reputation points

2023-02-09T10:04:20.8766667+00:00
Oppoa31 0 Reputation points

2023-08-05T05:41:27.1233333+00:00

Please help can't set up profile