Phone number did not pass security checks microsoft

Arnold Spies 196

Hello,

I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.
I get an error while trying to send the code to my phone number:

We can't continue with the signup process for the following reason:
Your phone number did not pass security checks.

I've been using this phone number for over 20 years.
Tried also the phone of my wife and other phone numbers

The exact error message:
We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9

Code: 40341

Please help!

Rob Windsor 1,966 Reputation points

2022-12-12T11:26:33.577+00:00

When you say "create a E5 Subscription", do you mean a developer subscription using the Microsoft 365 Developer Program or do you mean a paid Microsoft 365 subscription?
Abasiono Atauyo 0 Reputation points

2023-07-11T15:54:18.96+00:00

Yes, i mean "Developer subscription using Microsoft 365Dveveloper program. The error am getting is that my phone number does not pass security check because my country's code (+234) is not accepted.

At this point what do i do because the program has started and i need to catch up.
Drew Inkster 10 Reputation points

2023-07-12T08:27:28.17+00:00

For me it was my internet connection. I was using a 4g hotspot and mobile and it would not work on either. I finally tried at a friend's house an a traditional internet service and it worked first try. It has nothing to do with the actualphone number.
Mustapha Musa 5 Reputation points

2024-01-17T07:58:15.4766667+00:00

Same here too, same error message "We can't continue with the signup process for the following reason: Your phone number did not pass security checks." please solution to this?
Antoine BONFANTI 10 Reputation points

2024-01-24T14:37:20.71+00:00

Same issue here in France, impossible to pass the phone verification step when trying to get access to the Microsoft 365 Developer Program. Complete error message : We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-7e7f-4d7c-9507-91cd4b659f3a Code: 40301
Gabriella Orosz 10 Reputation points

2024-01-24T19:45:16.5833333+00:00

Here an answer says use a different phone number. https://answers.microsoft.com/en-us/msoffice/forum/all/developer-account-phone-validation-issue-with/ff9fefd1-5f5b-476f-95e2-7f4b98eddd47 But I don't think Microsoft intends to provide the learn opportunity only for people with several phone numbers, no business rational in that. This needs a fix I assume.
Gabriella Orosz 10 Reputation points

2024-01-24T19:49:58.7266667+00:00
Same issue here,

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-17d7-40f2-91fb-eb5bc049ca26 Code: 40301 This is a bug, no rationale in needing several phones to use a service. PLEASE FIX!
Nikhil KP 5 Reputation points

2024-01-26T04:42:44.56+00:00
same here:-

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-49f9-4b3c-a262-71b4a4d47a2a Code: 40301
VIJAY NARAYAN 10 Reputation points

2024-01-28T01:16:44.0066667+00:00

Hello, I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.

I get an error while trying to send the code to my phone number:

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

I've been using this phone number for over 20 years.

Tried also the phone of my wife and other phone numbers

The exact error message:

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9

Code: 40341

Please help!
عصام الخطابي 5 Reputation points

2024-01-28T21:09:04.3266667+00:00

Hello, I'm trying to create a E5 Subscription but when I get to phone verification step for the last 2 weeks or so.
I get an error while trying to send the code to my phone number: We can't continue with the signup process for the following reason:
Your phone number did not pass security checks. I've been using this phone number for over 20 years.
Tried also the phone and other phone numbers The exact error message:
We can't continue with the signup process for the following reason: Your phone number did not pass security checks.
MS-CorrelationID: dd0ee92c-5d52-4c35-9d3b-12e3dedb2bb9 Code: 40341 Please help!
ILYAS Paramban 5 Reputation points

2024-01-30T13:07:40.54+00:00

Has anyone successfully resolved the issue? I'm encountering the same problem.
Brendan Baker 0 Reputation points

2024-02-05T04:26:53.8433333+00:00

Same issue here. Failed using both my Australian and US phone numbers...

Accepted answer

Emily Du-MSFT 47,626 Reputation points Microsoft Vendor

2022-12-13T08:06:52.473+00:00

@Arnold Spies

Due to this question is related with developer program, I recommend you go to microsoft-365 to see if there is any information which is helpful.

And you could get online support or phone support for Microsoft 365 for business to solve the issue.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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9 people found this answer helpful.
Arnold Spies 196 Reputation points

2022-12-13T11:59:24.31+00:00

Thanks all for reactions, it's working now.
Finally I used another account and phone number (already used before when it went wrong) that solved my case

Az Kuisma 25 Reputation points

2023-03-01T13:41:16.6266667+00:00

Microsoft you need to fix this!

I've tried three different phone numbers today, and all give the same "Your phone number did not pass security checks. -- Code: 40321" error. I'm also 100% sure one of the numbers I've tried has never been associated with any Microsoft accounts (I've had the number 10+ years and it's never been used with SMS messages, only with mobile data).

Bradley Milner 0 Reputation points

2023-06-30T23:02:25.5166667+00:00

Ended up using a friends old out-of-date Android phone..

Dushan Fernando 5 Reputation points

2023-07-03T03:43:00.04+00:00

I tried with multiple phone numbers and they did not work. I then try to use newly created Outlook mail accounts and they also didn't work. Funny thing is that when I use the same phone number to validate my Outlook account, it works but not for the developer program. Then I tried to use a brand-new SIM purchased just for this purpose and a brand-new Outlook email account and guess what? It didn't work.

Thank you Microsoft!

nwude daniel 0 Reputation points

2023-08-23T19:52:08.79+00:00

I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox"

We can't continue with the signup process for the following reason:

Your phone number did not pass security

Code: 40351

عبد القادر الزيان 0 Reputation points

2023-11-14T07:28:48.8133333+00:00

i am facing the same issue :
We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-678e-4b58-9ccf-60e242744fcd

Code: 40315

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Antoine BONFANTI 10 Reputation points

2024-01-24T14:38:11.09+00:00

Same issue here in France, impossible to pass the phone verification step when trying to get access to the Microsoft 365 Developer Program. Complete error message : We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-7e7f-4d7c-9507-91cd4b659f3a Code: 40301

Piotr Kożuchowski 0 Reputation points

2024-01-25T18:15:36.95+00:00

Facing the same issue.

Gabriella Orosz 10 Reputation points

2024-01-26T07:42:13.5066667+00:00

This seems to be a known issue that MS Problem Management must solve, not 200 000 individuals asking support.

Bergmann, Alexander 1 Reputation point

2024-01-26T11:11:28.7933333+00:00

Same from germany and i am sure one of the phone numbers never been used! I'm tring to create a E5 Subscription but when I get to phone verification step,
I get an error while trying to send the code to my phone number: We can't continue with the signup process for the following reason:
Your phone number did not pass security checks.

Nepurayil, Diva 0 Reputation points

2024-06-26T20:39:00.18+00:00

I am stuck too. I tried four different phone number. none works
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22 additional answers

Rob Windsor 1,966 Reputation points

2022-12-12T16:21:11.507+00:00

The Microsoft 365 Developer Program recently made a change regarding the phone number used for validation when creating a new tenant. In the past you could use the same phone number for validation multiple times, now you cannot. In addition, if you have used the same phone number for validation multiple times in the past, that phone number may have been added to a blocked list meaning that it can no longer be used for validation.

In your question you said that you tried multiple phone numbers so maybe this doesn't apply to you but I thought it worth mentioning just in case.
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7 people found this answer helpful.
Soumesh Khuntia 46 Reputation points

2023-03-19T06:05:05.6233333+00:00

I too have the same problem, my phone number is perfectly fine and works everywhere else, except while trying to create a new Microsoft 365 E5 Developer Subscription. How to fix this problem?

Soumesh Khuntia 46 Reputation points

2023-04-13T10:18:37.7666667+00:00

Then is there a way to unblock it with the help of Microsoft Support. I had used that number once with E5 Dev Subscription and eventually the Dev E5 subscription was deleted and according to your policy after 60 days we can rejoin, but after 60 days the error continues to show every time, I try to verify my phone number.

sunil kumar 0 Reputation points

2023-05-11T11:46:14.9533333+00:00

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-9978-4ad3-a117-71f04396ec25

Code: 40315

Abasiono Atauyo 0 Reputation points

2023-07-11T15:55:56.7166667+00:00

In my own case that i am just try for the first time and am getting the error that my country's code (+234) is not accepted, what am i to do now.

Garth Claasen 5 Reputation points

2024-01-26T07:36:20.2833333+00:00

I even tried with a different phone number with no affiliation to any MS products or services. still does not work.

Paul Harman 1 Reputation point

2024-01-30T00:14:51.3366667+00:00

So if you are a person who has a Microsoft account and has verified in the past, like a responsible user then you are unable to verify with Microsoft for a M365 Developer account? this is the dumbest thing I have ever heard, this excludes everyone who would want to use a M365 developer account.
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K Greg 21 Reputation points

2022-12-29T00:25:25.623+00:00

I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox"

"We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.
MS-CorrelationID: 73a8a1c6-d118-4dfc-9a18-96f0cb9d616f

Code: 40341"

I believe that I need to own an E5 subscription to qualify for online or phone support. At this stage I was planning to enable a developer E5. Any ideas?
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3 people found this answer helpful.
ahmrdd maskar 0 Reputation points

2023-05-18T00:04:26.8333333+00:00

We can't continue with the signup process for the following reason: You have used too many phone numbers. For help with your Microsoft account, go to Microsoft account and verify your information. MS-CorrelationId: 00000000-a549-4b88-aee3-4b696147b641 Code: 40902

Drew Inkster 25 Reputation points

2023-06-20T21:17:09.6+00:00

Did you ever find a solution to this?
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Psychologist Khan 10 Reputation points

2023-07-31T10:13:32.88+00:00
I'm facing the same error, with no obvious explanation:

"Set up your Microsoft 365 E5 configurable sandbox"

We can't continue with the signup process for the following reason:

Your phone number did not pass security checks.

MS-CorrelationId: 00000000-311c-4f5d-9be1-9e8f2dbe4586

Code: 40321
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2 people found this answer helpful.

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Kelly Bowen-McCombs 291 Reputation points

2024-01-30T00:20:07.42+00:00

If you are trying to redeem the offer of a new developer sandbox, there are currently service issues preventing most customers from redeeming the offer. We're sorry to hear that you are having issues joining the developer program. We're also updating the error message to be more specific.

Country-specific outages

We recently had some service issues and many countries were temporarily blocked from joining (including yours). This issue has resolved but note the following: Geographic limitations. For technical and security reasons, the Microsoft 365 Developer Program only supports a subset of countries/regions listed here: Microsoft 365 International Availability. We review our supported country list regularly. If you are unable to sign up from your country or region, then it means we do not support it at this time. Membership benefits

While you can still join the developer program, access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit. To stay apprised of changes, please follow our blog.
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