Actions Taken so far: Published App Service (Website) Created Virtual Network. Created Azure Cache for Redis with Virtual Network. Added App Service (Website) IP in Redis Firewall. Connect to Redis Cache from App Service (Website) Issue encountered connecting. Cannot reach Redis.

Hi @James Oliver Pormento , Sorry about the inconvenience you are facing. As you have mentioned that your IP is allowed for firewall. I would recommend you to please ensure that the REDIS endpoint is whitelisted with the port number i.e. *.redis.cache.windows.net should be whitelisted for the port 6379 and port 6380 as per requirement. Please check : Go in > Azure Cache for Redis > Firefall (Settings) and add your machine's public IP (needs to be visible to Azure). Also in this case, you need to allow the firewall to port 10225 outbound. You can test it on a different network using Redis console on Azure to see if it's firewall-related. When using company network with firewall rule: When other network without firewall rule: Try to disconnect from company VPN and check again. Please let us know your result.

Unable to Connect to Azure Cache for Redis with VNET from App Service (Website)

James Oliver Pormento 6

Actions Taken so far:

Published App Service (Website)
Created Virtual Network.
Created Azure Cache for Redis with Virtual Network.
Added App Service (Website) IP in Redis Firewall.
Connect to Redis Cache from App Service (Website)
Issue encountered connecting. Cannot reach Redis.

ShaktiSingh-MSFT 15,686 Reputation points

2022-11-25T06:50:24.637+00:00

Hi @James Oliver Pormento ,

Welcome to Microsoft Q&A platform and thanks for using Azure services.

As I understand from the question, you are facing connectivity issue with Azure Redis cache.

Sorry for the inconvenience.

This could be a transient issue, please retry and let us know if it is working.

Troubleshooting Azure Redis Connectivity Issues

Awaiting your response.
James Oliver Pormento 6 Reputation points

2022-11-25T10:10:00.28+00:00

Hi,

Thank you for the quick reply.
I am still working on this. I have to recreate all the needed Azure Resources, because I deleted the ones I created yesterday to save up some credits. I can get back to you with test results by next week.
James Oliver Pormento 6 Reputation points

2022-12-01T09:09:47.483+00:00
Hi,

Still unable to connect to the Azure Cache for Redis with VNET using the following:

Port Query Tool - Error: "TCP port 6380 (unknown service): FILTERED"

Redis Console - Error: "Connection Failure: If this issue persists, ensure your computer's firewall and proxy settings allow outbound TCP traffic to port 10225. Using the firewall feature on your cache may also block connections from the console if your IP address has not been allowed."

Note: I allowed my public IP from the Redis Cache's firewall.
ShaktiSingh-MSFT 15,686 Reputation points

2022-12-05T10:12:51.027+00:00

Hi @James Oliver Pormento ,

Following up to see if the below suggestion was helpful. If this answers your query, do click Accept Answer and Up-Vote for the same. And, if you have any further query do let us know.
Roy, Arnab A. (623) 0 Reputation points

2024-08-19T09:29:20.88+00:00

same problem here but no solution

1 answer

ShaktiSingh-MSFT 15,686 Reputation points

2022-12-02T05:29:41.817+00:00

Hi @James Oliver Pormento ,

Sorry about the inconvenience you are facing.

As you have mentioned that your IP is allowed for firewall. I would recommend you to please ensure that the REDIS endpoint is whitelisted with the port number i.e. *.redis.cache.windows.net should be whitelisted for the port 6379 and port 6380 as per requirement.

Please check : Go in > Azure Cache for Redis > Firefall (Settings) and add your machine's public IP (needs to be visible to Azure).

Also in this case, you need to allow the firewall to port 10225 outbound. You can test it on a different network using Redis console on Azure to see if it's firewall-related.

When using company network with firewall rule:

When other network without firewall rule:

Try to disconnect from company VPN and check again. Please let us know your result.
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Unable to Connect to Azure Cache for Redis with VNET from App Service (Website)

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