472,771 questions with Microsoft 365 and Office-related tags

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I've lost my old phone, so I'm unable to access to the Authenticator App. This is the only global admin account for my tenant.

I've lost my old phone, so I'm unable to access to the Authenticator App. This is the only global admin account for my tenant. Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-05-13T01:05:07.44+00:00
Mulla niyazi 0 Reputation points
answered 2026-05-13T01:58:58.9666667+00:00
Teddie-D 15,455 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

A Confusing question regarding Excel formulas

I am working on a client database in Excel. I want to be able to take information from column A (Insurance Abreviation) and add it automatically to column C (Client ID) and make it so the numbers increase by one every row. Example: Column A = BH Column…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-05-13T01:25:17.2766667+00:00
Jocelyn R Elliott 0 Reputation points
accepted 2026-05-13T01:54:20.9833333+00:00
Jocelyn R Elliott 0 Reputation points
1 answer

Microsoft activation has adds and limited access

When I purchased my Laptop last March 2026, the seller told me that it comes with a lifetime free Microsoft access, but just need to wait for 7 days after the purchase for the activation. I waited for that long and went to the recommended center they…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-13T01:52:09.9+00:00
Fearlly Pacaña 0 Reputation points
answered 2026-05-13T01:52:27.56+00:00
Q&A Assist
1 answer

Unable to log in to Microsoft Admin account

Microsoft 365 의 유일한 관리자 계정 담장자의 퇴사로 2단계인증(MFA) Authenticator 및 휴대폰 인증 로그인을 진행 할 수 없습니다. 관리자계정의 접근을 위해 계정 복구 또는 새 관리자 권한 양도를 도와주시길 요청드립니다. Hello, I am unable to access my Microsoft Admin account because of a Multi-Factor Authentication (MFA) issue. The…

Microsoft 365 and Office | Other
asked 2026-05-13T01:48:09.1766667+00:00
KOSMA 0 Reputation points
answered 2026-05-13T01:48:37.1166667+00:00
Q&A Assist
2 answers

Getting error on Onedrive

It says failed to sync. I tried to restart my PC though but still the same. Can somebody help me on this? It's giving me stress right now.

Microsoft 365 and Office | Other
asked 2026-05-13T01:11:36.2733333+00:00
Gabby 0 Reputation points
answered 2026-05-13T01:48:36.3666667+00:00
Tin Luna 24,575 Reputation points Independent Advisor
0 answers

I have an orphaned Microsoft tenant that is still billing

This is a billing escalation. I have an orphaned Microsoft tenant that is still billing. I cannot access the tenant, and charges exceed $7,000. I need Billing Operations to disable recurring billing

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-13T01:47:21.1033333+00:00
Hal Kurz 0 Reputation points
answered 2026-05-13T01:47:35.0333333+00:00
Q&A Assist
1 answer

Need to cancel DD from Amex but need to enter new bank details

Where do I go to cancel our Amex card and enter in new bank details.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-13T01:44:31.81+00:00
Carina Melan 0 Reputation points
answered 2026-05-13T01:44:44.3533333+00:00
Q&A Assist
1 answer

Remove Watermark

I have a watermark in a WORD document that I can't remove. The remove water mark function is not having any effect. I can put a second and different water mark over the top of it and both show on the document. I can readily remove the second one but the…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-13T01:43:31.7633333+00:00
Adrian Miller 0 Reputation points
answered 2026-05-13T01:43:44.19+00:00
Q&A Assist
1 answer

Multiple Microsoft Accounts (creating multiple problems)

Man…I sure hope Microsoft Support monitors this forum... But...I have multiple Microsoft Accounts...I believe one FREE...one for Microsoft 365 (for my PC's Microsoft software in general)...& one for OneDrive cloud storage, for backing up my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-13T01:41:08.38+00:00
mark4man 0 Reputation points
answered 2026-05-13T01:41:45.68+00:00
Q&A Assist
3 answers

Reappearing Deleted Email folders

I have 2 computers that sync together. I have rearranged these two and put folders in a different location and deleted the other locations on both computers. As soon as I log in again, they all come back

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-11T15:30:20.08+00:00
Timothy Bennett 5 Reputation points
answered 2026-05-13T01:41:44.0866667+00:00
Brian Tillman 25,360 Reputation points Independent Advisor
1 answer

How to fix 'paid' OneDrive access issues - It is an ongoing on & off issue for a year with my whole team but now i gave up.

Any support will be appreciated. We are wasting more time accessing OneDrive rather than building our company. Can't access our OneDrive - no support from Microsoft even though we have been paying for year. It really sucks and looking for alternatives to…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-05-13T00:23:59.64+00:00
MSingh 0 Reputation points
answered 2026-05-13T01:40:25.5066667+00:00
Jade Ng 11,420 Reputation points Microsoft External Staff Moderator
1 answer

Desktop and online Excel files are Read Only

I have had a Microsoft 365 account for years with no problems but now my Excel files open in Read Only and I get a prompt to activate. Customer service for personal use could not find an active account. But I paid my renewal last year.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-05-12T19:03:23.1166667+00:00
Dale Levin 0 Reputation points
answered 2026-05-13T01:38:32.3433333+00:00
Xavier-D 8,080 Reputation points Microsoft External Staff Moderator
3 answers

Why is the Comments section in Lists so ugly suddenly? Hard to read!!

Suddenly, the comments on the side of each List item is super compacted to the left of the comment box with mazimum 1-3 words. it makes for a very long and thin paragraph on the left side of the box and an empty space in what's left. VERY UGLY and…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-05-12T17:10:53.2833333+00:00
Filion, Jelena 0 Reputation points
commented 2026-05-13T01:37:00.72+00:00
Jacob Porter 0 Reputation points
2 answers

extra page prints out (when printing document) with file name and misc data etc etc

while printing .... I keep getting an extra page printed out... with file name, date of printing, last saved, number of pages of document, and other data contents ... how can I stop this ... it started all of a sudden...

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-13T01:11:45.68+00:00
Dr. Alfonso Scandrett Jr 0 Reputation points
answered 2026-05-13T01:34:51.27+00:00
BryceSor 5,055 Reputation points Volunteer Moderator
2 answers

I have a work and a personal Microsoft account. They are on different computers.

I want to use Power BI on my personal computer that does NOT have access to my work resources.

Microsoft 365 and Office | Other
asked 2026-05-13T00:57:02.3366667+00:00
JohnCharles Trunik 0 Reputation points
answered 2026-05-13T01:34:13.5433333+00:00
EmilyS726 229.6K Reputation points Independent Advisor
2 answers

I'm being billed $1,032 per month on my credit card. I do not know what it is for.

there is no phone number or even chat support so I can't even talk to someone to ask about the charges. I sold my company and the tenant changed and now i don't have any admin access but my card continues to get charged.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-13T00:19:25.4133333+00:00
Mike Perez 0 Reputation points
answered 2026-05-13T01:34:01.5033333+00:00
Sophie N 14,700 Reputation points Microsoft External Staff Moderator
2 answers

how to regain access to a shared OneDrive folder that has been hidden because known serious sync issue broke the link between my local devices and the cloud.

I ran into a known issue caused by an ongoing update to how Microsoft handles shared folders in the cloud. While moving files within one large onedrive folder using my ipad, some of the subfolders morphed into shortcuts and then that one folder I was…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-12T23:29:39.9533333+00:00
Kris Forbes 0 Reputation points
commented 2026-05-13T01:32:11.52+00:00
Jeronimo Fuerte 39,000 Reputation points Independent Advisor
2 answers

No access to Microsoft 365, but charged for it

I was charged for microsoft365 on January 15, 2026. I have never had access to word or any other functions of microsoft. I was told by Best Buy that microsoft 365 is licensed to Peter Biberman, who passed away in October of 2024. I do not know his…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-13T00:50:11.0833333+00:00
Flossie Bluestein 0 Reputation points
answered 2026-05-13T01:31:38.23+00:00
EmilyS726 229.6K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

How to remove this Copilot icon in Excel - Office365 for business

Hi there, In recent updates there is a new icon floating bottom right corner when opening excel, there is no option to turn it off. I've tried the privacy settings - toggle off optional connected experience as well, nothing worked. And I do not have a…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-05T06:21:31.0433333+00:00
WhyCopilot 65 Reputation points
commented 2026-05-13T01:22:00.2066667+00:00
Martin Sindrome Camargo 0 Reputation points
1 answer

Restrict SharePoint Online External Access to Specific Users Within Allowed Domains

We have configured external sharing in SharePoint Online with domain restrictions enabled (i.e., only specific external domains are allowed for sharing). Our goal is to further restrict access so that only specific users from those allowed domains can…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-05-02T10:34:07.69+00:00
THARUN KATTA 25 Reputation points
edited a comment 2026-05-13T01:15:12.6233333+00:00
Alina Le 1,665 Reputation points Independent Advisor