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Create an Auto attendant via cmdlets

  • Article
  • Applies to:
    Microsoft Teams, Skype for Business

Prerequisites

  1. Install PowerShell on your computer.

    • Set up your computer for Windows PowerShell

    • MSTeams Module Installed

      Install-Module -Name MicrosoftTeams -Force -AllowClobber

    • Microsoft Graph module installed

      Install-Module -Name Microsoft.Graph -Force -AllowClobber

  2. Ensure you have tenant administration rights.

  3. Purchase Microsoft Teams Phone.

  4. The call queues mentioned in this article were set up using the Creating Call Queues with PowerShell cmdlets guide.

Note

Some of the cmdlets mentioned in this article may be part of the Public Preview version of Teams PowerShell Module. For more information, see Install Teams PowerShell public preview and also see Microsoft Teams PowerShell Release Notes.

Users who already have the MicrosoftTeams module installed should Update-Module MicrosoftTeams to ensure the most up-to-date version is installed.

Scenario

The following auto attendant call flow is built:

Diagram of Auto Attendant call flow being built with cmdlets.

Useful configuration information:

  • Auto Attendant: Contoso Main

    • Operator: Adele Vance
    • Enable Voice Inputs: Off
    • Directory Search: None
    • Holidays:
      • January 1, 2022
      • December 24, 2022
      • December 25, 2022

  • Auto Attendant: Contoso Dial By Name

    • Operator: Adele Vance
    • Time zone: UTC
    • Language: English US
    • Enable Voice Inputs: On
    • Greeting: None
    • Menu: TTS, "Please say or enter the name of the person you would like to reach. To return to the previous menu press 9"
    • Directory Search: Dial By Name
    • Dial Scope: Sales & Support members

Login

When prompted, enter your Teams administrator credentials.

$credential = Get-Credential
Connect-MicrosoftTeams -Credential $credential
Connect-MgGraph -Credential $credential

Get Operator Information

$operatorID = (Get-CsOnlineUser -Identity "sip:[email protected]").Identity

$operatorEntity = New-CsAutoAttendantCallableEntity -Identity $operatorID -Type User

Dial By Name Auto Attendant - Resource Account Creation

Create a resource account here so it can be referenced on the main auto attendant. You can create the actual Dial By Name auto attendant later.

Get license types

Get-MgSubscribedSku

Create and assign Resource Account

A phone number isn't required here as the call queue is nested behind an auto attendant.

  • ApplicationID
    • Auto Attendant: ce933385-9390-45d1-9512-c8d228074e07
    • Call Queue: 11cd3e2e-fccb-42ad-ad00-878b93575e07
New-CsOnlineApplicationInstance -UserPrincipalName [email protected] -DisplayName "Contoso Dial By Name AA" -ApplicationID "ce933385-9390-45d1-9512-c8d228074e07"

Update-MgUser -UserId "[email protected]" -UsageLocation US

Set-MgUserLicense -UserId "[email protected]" -AddLicenses @(contoso:PHONESYSTEM_VIRTUALUSER) -RemoveLicenses @()

$dialByNameApplicationInstanceID = (Get-CsOnlineUser "[email protected]").Identity

Contoso Main Menu Auto Attendant

Create Holiday Schedules

$dtr = New-CsOnlineDateTimeRange -Start "24/12/2022" -End "25/12/2022"

$christmasSchedule = New-CsOnlineSchedule -Name "Christmas" -FixedSchedule -DateTimeRanges @($dtr)

$dtr = New-CsOnlineDateTimeRange -Start "01/01/2022" -End "02/01/2022"

$newyearSchedule = New-CsOnlineSchedule -Name "New Year" -FixedSchedule -DateTimeRanges @($dtr)

Create Address, FAX, and Email Information Prompt

$addressPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To repeat this information at any time press the * key. Our mailing address is: 123 Main Street, Any town, Any Place, County. Our email address is: [email protected]. Our fax number is: 929-555-0151"

Create Holiday Prompts and Menu Options

$christmasGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices ae currently closed for the Christmas holiday. Our Sales and Support teams will be happy to take your call on the next business day. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time. Thank you for calling Contoso."

$christmasMenuOption = New-CsAutoAttendantMenuOption -Action DisconnectCall -DtmfResponse Automatic

$christmasMenu = New-CsAutoAttendantMenu -Name "Christmas Menu" -MenuOptions @($christmasMenuOption)

$christmasCallFlow = New-CsAutoAttendantCallFlow -Name "Christmas" -Greetings @($christmasGreetingPrompt) -Menu $christmasMenu

$christmasCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $christmasSchedule.Id -CallFlowId $christmasCallFlow.Id

$newyearGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices ae currently closed for the New Year's holiday. Our Sales and Support teams will be happy to take your call on the next business day. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time. Thank you for calling Contoso."

$newyearMenuOption = New-CsAutoAttendantMenuOption -Action DisconnectCall -DtmfResponse Automatic

$newyearMenu = New-CsAutoAttendantMenu -Name "New Year Menu" -MenuOptions @($newyearMenuOption)

$newyearCallFlow = New-CsAutoAttendantCallFlow -Name "New Year" -Greetings @($newyearGreetingPrompt) -Menu $newyearMenu

$newyearCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type Holiday -ScheduleId $newyearSchedule.Id -CallFlowId $newyearCallFlow.Id

Create After Hours Schedules

$timerangeMoFr = New-CsOnlineTimeRange -Start 08:30 -end 17:00

$timerangeSa = New-CsOnlineTimeRange -Start 10:00 -end 16:00

$afterHoursSchedule = New-CsOnlineSchedule -Name "After Hours Schedule" -WeeklyRecurrentSchedule -MondayHours @($timerangeMoFr) -TuesdayHours @($timerangeMoFr) -WednesdayHours @($timerangeMoFr) -ThursdayHours @($timerangeMoFr) -FridayHours @($timerangeMoFr) -SaturdayHours @($timerangeSa) -Complement

Create After Hours Prompts and Menu Options

$afterHoursGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Thank you for calling Contoso. Our offices are now closed. Regular business hours are Monday through Friday from 8:30 am to 5:00 pm and Saturday from 10:00 am to 4:00 pm eastern time."

$afterHoursMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "To leave a voicemail for our sales team press 1. To leave a message for our support team press 2. If you know the name of the person you would like to reach, press 3. For our address, email and fax information press 4."

$afterHoursMenuOption1Target = (Get-Team -displayname "Sales").GroupID

$afterHoursMenuOption1Entity = New-CsAutoAttendantCallableEntity -Identity $afterHoursMenuOption1Target -Type SharedVoiceMail -EnableTranscription -EnableSharedVoicemailSystemPromptSuppression

$afterHoursMenuOption1 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone1 -CallTarget $afterHoursMenuOption1Entity

$afterHoursMenuOption2Target = (Get-Team -displayname "Support").GroupID

$afterHoursMenuOption2Entity = New-CsAutoAttendantCallableEntity -Identity $afterHoursMenuOption2Target -Type SharedVoicemail -EnableTranscription -EnableSharedVoicemailSystemPromptSuppression

$afterHoursMenuOption2 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone2 -CallTarget $afterHoursMenuOption2Entity

$dialbynameAAOption3Target = (Get-CsOnlineUser -Identity "[email protected]").Identity

$dialbynameAAMenuOption3Entity = New-CsAutoAttendantCallableEntity -Identity $dialbynameAAOption3Target -Type applicationendpoint

$dialbynameAAMenuOption3 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone3 -CallTarget $dialbynameAAMenuOption3Entity

$afterHoursMenuOption4 = New-CsAutoAttendantMenuOption -Action Announcement -DtmfResponse Tone4 -Prompt $addressPrompt

Create After Hours Menu and Call Flow

$afterHoursMenu = New-CsAutoAttendantMenu -Name "After Hours Menu" -MenuOptions @($afterHoursMenuOption1, $afterHoursMenuOption2, $dialbynameAAMenuOption3, $afterHoursMenuOption4) -Prompt $afterHoursMenuPrompt

$afterHoursCallFlow = New-CsAutoAttendantCallFlow -Name "After Hours Call Flow" -Greetings @($afterHoursGreetingPrompt) -Menu $afterHoursMenu

$afterHoursCallHandlingAssociation = New-CsAutoAttendantCallHandlingAssociation -Type AfterHours -ScheduleId $afterHoursSchedule.Id -CallFlowId $afterHoursCallFlow.Id

Create Open Hours Prompts and Menu Options

$openHoursGreetingPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt " Thank you for calling Contoso."

$openHoursMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "For Sales press 1. For Support press 2. If you know the name of the person you would like to reach, press 3. For our address, email and fax information, press 4. For all other inquiries press 0 to speak with the operator."

$openHoursMenuOption1Target = (Get-CsOnlineUser "[email protected]").Identity

$openHoursMenuOption1Entity = New-CsAutoAttendantCallableEntity -Identity $openHoursMenuOption1Target -Type applicationendpoint

$openHoursMenuOption1 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone1 -CallTarget $openHoursMenuOption1Entity

$openHoursMenuOption2Target = (Get-CsOnlineUser "[email protected]").Identity

$openHoursMenuOption2Entity = New-CsAutoAttendantCallableEntity -Identity $openHoursMenuOption2Target -Type applicationendpoint

$openHoursMenuOption2 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone2 -CallTarget $openHoursMenuOption2Entity

$openHoursMenuOption4 = New-CsAutoAttendantMenuOption -Action Announcement -DtmfResponse Tone4 -Prompt $addressPrompt

$openHoursMenuOption0 = New-CsAutoAttendantMenuOption -Action TransferCallToOperator -DtmfResponse Tone0

Create Open Hours Menu

$openHoursMenu = New-CsAutoAttendantMenu -Name "Open Hours Menu" -MenuOptions @($openHoursMenuOption1, $openHoursMenuOption2, $dialbynameAAMenuOption3, $openHoursMenuOption4, $openHoursMenuOption0) -Prompt $openHoursMenuPrompt

$openHoursCallFlow = New-CsAutoAttendantCallFlow -Name "Open Hours Call Flow" -Greetings @($openHoursGreetingPrompt) -Menu $openHoursMenu

Create Auto Attendant

$autoAttendant = New-CsAutoAttendant -Name "Contoso Main" -DefaultCallFlow $openHoursCallFlow -CallFlows @($afterHoursCallFlow, $christmasCallFlow, $newyearCallFlow) -CallHandlingAssociations @($afterHoursCallHandlingAssociation, $christmasCallHandlingAssociation, $newyearCallHandlingAssociation) -LanguageId "en-US" -TimeZoneId "Eastern Standard Time" -Operator $operatorEntity

Get license types

Get-MgSubscribedSku

Create and assign Resource Account

  • ApplicationID
    • Auto Attendant: ce933385-9390-45d1-9512-c8d228074e07
    • Call Queue: 11cd3e2e-fccb-42ad-ad00-878b93575e07
New-CsOnlineApplicationInstance -UserPrincipalName [email protected] -DisplayName "Contoso Main AA" -ApplicationID "ce933385-9390-45d1-9512-c8d228074e07"

Update-MgUser -UserId "[email protected]" -UsageLocation US

$Sku = Get-MgSubscribedSku -All | Where SkuPartNumber -eq 'contoso:PHONESYSTEM_VIRTUALUSER'
$addLicenses = @(
@{SkuId = $Sku.SkuId}
)

Set-MgUserLicense -UserId '[email protected]' -AddLicenses $addLicenses -RemoveLicenses @()

$applicationInstanceID = (Get-CsOnlineUser "[email protected]").Identity

$autoAttendantID = (Get-CsAutoAttendant -NameFilter "Contoso Main").Identity

New-CsOnlineApplicationInstanceAssociation -Identities @($applicationInstanceID) -ConfigurationID $autoAttendantID -ConfigurationType AutoAttendant

Get list of unassigned service numbers

Get-CsPhoneNumberAssignment -PstnAssignmentStatus Unassigned -CapabilitiesContain VoiceApplicationAssignment

Assign available phone number

The usage location assigned to the phone number must match the usage location assigned to the Resource Account.

Set-CsPhoneNumberAssignment -Identity [email protected] -PhoneNumber +{spare number from output of above command} -PhoneNumberType CallingPlan

Dial By Name Auto Attendant - Completion

Create Dial Scope

$salesGroupID = Find-CsGroup -SearchQuery "Sales" | % { $_.Id }

$supportGroupID = Find-CsGroup -SearchQuery "Support" | % { $_.Id }

$dialScope = New-CsAutoAttendantDialScope -GroupScope -GroupIds @($salesGroupID, $supportGroupID)

Create Prompts and Menu Options

$dialByNameMenuPrompt = New-CsAutoAttendantPrompt -TextToSpeechPrompt "Please say or enter the name of the person you would like to reach. To return to the previous menu press 9."

$dialByNameMenuOption9Target = (Get-CsOnlineUser "[email protected]").Identity

$dialByNameMenuOption9Entity = New-CsAutoAttendantCallableEntity -Identity $dialByNameMenuOption9Target -Type applicationendpoint

$dialByNameMenuOption9 = New-CsAutoAttendantMenuOption -Action TransferCallToTarget -DtmfResponse Tone9 -CallTarget $dialByNameMenuOption9Entity

$dialByNameMenu = New-CsAutoAttendantMenu -Name "Contoso Dial By Name AA" -MenuOptions @($dialByNameMenuOption9) -Prompt $dialByNameMenuPrompt

$dialByNameMenu = New-CsAutoAttendantMenu -Name "Contoso Dial By Name AA" -MenuOptions @($dialByNameMenuOption9) -Prompt $dialByNameMenuPrompt -EnableDialByName -DirectorySearchMethod ByName

$dialByNameCallFlow = New-CsAutoAttendantCallFlow -Name "Contoso Dial By Name Call Flow" -Menu $dialByNameMenu

$dialByNameAutoAttendant = New-CsAutoAttendant -Name "Contoso Dial By Name" -DefaultCallFlow $dialByNameCallFlow -LanguageId "en-US" -TimeZoneId "UTC" -Operator $operatorEntity -EnableVoiceResponse -InclusionScope $dialScope

Assign Resource Account

New-CsOnlineApplicationInstanceAssociation -Identities @($dialByNameApplicationInstanceID) -ConfigurationID $dialByNameAutoAttendant.Id -ConfigurationType AutoAttendant

Plan for Teams Auto attendants and Call queues

Here's what you get with Microsoft Teams Phone

Create a Call queue via cmdlets